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Frequently Asked Questions
Everything you need to know before you order.
Most data bundles and digital services are delivered instantly to a few minutes after payment confirmation. Physical products follow the delivery time shown on the product page.
Mobile Money, bank cards, wallet balance, and, for eligible categories, cryptocurrency and Binance Pay. Available methods are shown at checkout based on what you're buying.
Contact support within 24 hours of an issue with your order. Eligible refunds are credited to your wallet immediately, or reversed to your original payment method within 3–5 business days. See our Refund Policy for details.
Go to Wallet Fund Wallet, choose a payment method, and your balance updates automatically once confirmed. Withdrawals (where enabled) can be requested from the same page.
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