What happens after you pay
Most of it takes under a minute. This page shows every step an order goes through here, what each one means, and what we do on the days something does not work.
- PlacedYour order exists and is waiting for payment
- PaidThe payment is confirmed with the provider, not just started
- Sent to vendorHanded to the network or the supplier that fills it
- DeliveredThe bundle, code or item is with you, and so is the receipt
The four steps
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You pick what you want
Data bundles have their own page, where you choose the network, the size and the number it should go to. Everything else lives in the shop: subscriptions, gift cards, game accounts, phones and the marketplace. You do not need an account to buy.
- The price you see is the price you pay. There is nothing added at the end.
- For a bundle, the number you type is the number that gets the data. Check it twice.
- With an account you get a wallet, your order history and points on every cedi.
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You pay, your way
Four ways, and you choose at checkout. Whichever you use, the order only moves once the money is confirmed, never when it is merely started.
Mobile Money or card
Paid through our payment provider. You approve it on your phone and come straight back. This is the fastest route and it finishes by itself.
Pay on confirmation
Send the money to our MoMo or bank account, upload the screenshot, and we approve it by hand. Use this when the gateway is giving you trouble.
Your wallet
Top up once, then pay instantly for everything after that. Refunds come back here too.
A gift code
If somebody sent you a code, redeem it at checkout and it covers the order.
We never see your card number or your MoMo PIN. Those stay with the payment provider.
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We send it on
The moment your payment is confirmed, the order goes out. A data bundle is handed to the network's supplier automatically. A code is released from stock and emailed to you. A physical item is packed for delivery or pickup.
- Each network has a main supplier and a backup. If the main one refuses or goes quiet, the order moves to the next one on its own. Nobody has to notice first.
- An order is never sent twice. If we cannot tell whether a supplier took it, it is held and checked rather than resent.
- A number that is not registered on the network does not stop the order. It is flagged for us and sent anyway.
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It lands, and you have the proof
Data arrives on the number you gave. Codes and accounts arrive by email, and they are also waiting in your orders. Physical items come with a delivery you can follow. Every order keeps its own reference, which is all you need to look it up later.
When something goes wrong
Suppliers go down, networks reject numbers, and payments sometimes sit in the middle. Here is exactly what happens in each case, so you know whether to wait or to call us.
You paid and nothing came
Open the tracker with your reference. If it says Sent to vendor, it is with the network and usually lands within minutes. If it still says Paid after fifteen minutes, message us with the reference and we will chase it.
The supplier could not deliver
The order goes to the next supplier for that network automatically. If none of them can fill it, we refund you in full to your wallet, which you can spend here or withdraw.
You sent money to the wrong place
Upload the screenshot on the order and tell us what happened in chat. We match payments by hand every day, and a payment we cannot match is held, never quietly kept.
You typed the wrong number
Tell us straight away. Before it reaches the supplier we can change it. After it has been delivered to another line the network will not reverse it, and we will say so plainly rather than leave you waiting.
Track any order
Put in the reference from your receipt. It works for every order on this site, with or without an account.
Buying for yourself, or selling to others
If you are buying
Everything above applies. Make an account if you want a wallet, your history in one place and points that turn into credit, but you can buy as a guest any day of the week.
If you are reselling
Resellers get their own prices, their own shop with their own address, and their customers never see this site. Commission is held until an order is delivered, then released to your wallet.
Questions
How long does a data bundle take?
Usually under a minute from the moment the payment is confirmed. At busy times, or when a network is slow, it can take longer. The tracker shows where it actually is rather than a guess.
Do I need an account?
No. You can buy as a guest and track with your reference. An account adds a wallet, your order history, saved numbers and loyalty points.
Is my payment safe?
Card and Mobile Money details go to the payment provider, not to us, and we never store them. An order is only marked paid after the provider confirms the money, which is why a cancelled payment never leaves you with an order you did not want.
How do refunds work?
A refund goes to your wallet, which is instant and spendable straight away. If you would rather have the money back on your phone, ask us and we will send it out.
Can I talk to a person?
Yes. The chat button is on every page, and there is a real person behind it during the day. Outside those hours you still get an answer, and we come back to you in the morning.
Where are you?
Kumasi Adum, Ghana. Everything on the site is sold in cedis.